Redcloud Offers World Class Hosted Predictive Dialing Solution |
Redcloud is a specialized hosting company that provides world class web based predictive dialing solutions. Based in Phoenix, Arizona, they offer various dialing solutions to call centers and contact centers across the world. |
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Contact Information |
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Dan Pierson
4340 E Indian School Rd,Suite 21-167
Phoenix
Arizona - 85018
United States
877-293-6816
danpierson@redcloudinc.net
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Today contact center and call center is one of the largest and fast growing industry. They are dedicated facilities established by businesses and enterprises all across the world in order to offer various services via telephonic medium such as product and services selling, technical support to customers, provide instructions, guidance, information and much more. These facilities mainly deals with two kind of processes – outbound process and inbound process. It is call centers that deals with outbound process where an agent (tele-caller) contacts potential customers and sometimes even existing customer to sell or upgrade their product or services. While contact center on the other hand deals with the inbound process where particular company’s existing customers contacts them in order to resolve their queries through various communication channel like telephone, e-mail, online chat, and sometimes even fax and letters.
In the past, agents usually had to manually dial the list of telephone and cell phone numbers, which was time consuming and less productive. However, with the improvements in the technologies, numerous call centers were starting to use predictive dialer. This dialer helped them to overcome the issues of manual dialing and agent’s productive, but it turned out to be an expensive solution as the call center had to purchase dedicated servers for predictive dialer. In addition, they also had to invest in dialing software and the maintenance of the same. With all these expenditure overheads, call centers needed a solution, which was inexpensive, quick to deploy and most importantly, a solution that can help them achieve maximum productivity. They got the solution in the form of hosted predictive dialer.
Hosted predictive dialer or web based predictive dialer is a SaaS (Software as a Service) model solution offered by some of the specialized hosting companies. It is similar to a normal predictive dialer, but it is offered through web internet services. This solution is an ideal and cost effective solution which can improve call center’s sales and market efforts and at the same time it can increase their agent’s productive.
Redcloud is one such specialized hosting company that provides world class web based predictive dialing solutions. Based in Phoenix, Arizona, they offer various dialing solutions to call centers and contact centers across the world. With pricing as low as $99 per seat, their solution can reduce call center labor waste by up to 72%.
For more information, please visit: http://www.redcloudinc.net or http://bit.ly/kqk7qD
For more information, visit: http://www.redcloudinc.net/
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| Related Tags: predictive dialer, hosted predictive dialer, hosted predictive dialing, contact centre solution, call centre predictive dialer, web based predictive dialer |
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