Elision Technolab LLP, aka Elision, is a leading VoIP company based in Ahmedabad, Gujarat, India. The company has announced to offer call center CRM integration service for call centers. The company will provide the integration for any call center solution and CRM system. Some of the most common integrations offered by the company are listed below:
• Zoho VICIDial Integration
• vTiger VICIDial Integration
• SugarCRM VICIDial Integration
• SuiteCRM VICIDial Integration
• Zoho Custom Call Center Software Integration
• vTiger Custom Call Center Software Integration
• SugarCRM Custom Call Center Software Integration
• SuiteCRM Custom Call Center Software Integration
• Custom CRM Custom Call Center Solution Integration
“We have expertise in call center CRM integration. We have benefited many companies, organization and enterprises of different industry verticals with our call center CRM integration services. We have proven record in this segment of service”, shared spokesperson of the company.
The spokesperson of the company shared that this offered service is specifically customized for the call centers. Also, there are some specific steps taken by the company during the integration to provide required benefits to the call center. The major benefit a call center receives after the call center CRM integration service is increasing in the productivity of individual agents as well as overall team of agents and supervisors.
The call center CRM integration is focused to integrate both systems in a way that the most important features of one system can be used within another system. Once the integration is finished between the call center solution and CRM system, the agents can access the lead details during a live call from the CRM system within the call center software. It means when an agent connects with the customer, he / she can view the details of the customer stored in the CRM system, within the call center solution. Using this information, he can provide quick information personalized to the customer. This reduces the time required to answer the customer. Also, it reduces the time required to fetch information by switching back and forth between two different systems. Moreover, the call center CRM integration makes the data management process automated. It means once the call center solution is integrated within the CRM system, the agent needs to enter data only in any one system and it will be automatically added in another system. For example, once the agent adds a lead data in the CRM system, that lead will be added within the call center solution as well. Similarly, if an agent makes a change in the lead data during a live call in the call center software, the changes will be saved in the CRM system as well. This way a lot of time of the agent can be saved. On the other hand, the lead data will be accurate and up-to-date, all the time in both, call center solution and CRM software.
The company has helped many call centers in the process of increasing productivity of the agents with their call center CRM integration services. For more details, please visit http://www.elisiontec.com/crm-callcenter-integration/
For more information, visit: http://www.elisiontec.com/