Call Centers are Within Reach of Small Businesses |
AVAD Technologies is an ideal solution for business VoIP services that is seeking an affordable call center for small business. |
|
|
  |
| Contact Information |
Avad Technologies
208 E. 51st, Suite 207
New York
NY - 10022
United States
Phone: (212) 838-9100
Email: avadtechpr@gmail.com
|
|
Market Press Release – February 1, 2012 5:41 am – AVAD’s Hosted Contact center solutions supports both individual as well as distributed multi-site call centers to act as a single virtual call center, regardless of geographic location.
Build your own business VoIP solutions:
* Simplified installation and maintenance.
* No hardware required.
* Easily add/remove agents.
* Add an unlimited number of agents.
* Agents can be located anywhere, including home based agents.
* No hardware required, agents can use a soft phone.
* Agressive Pricing Plans
Configurable Routing:
* Enhanced Automated Call Distribution (ACD).
* Route calls to any agent regardless of geographic location.
* Customizable Periodic Comfort Message
Key Features:
* Automatic Call Distributor (ACD): Intelligent call routing and queuing.
* Enhanced ACD: Advanced queuing when call center is not staffed and maximum wrap-up timer settings.
* Auto Attendant: View Auto-Attendant Details Interactive voice response (IVR) and custom messaging.
* Call Center Reporting: View Call Center Reports Preset real-time and historical reports in graphical and tabular form.
* Music On Hold and Comfort Announcement: Callers are provided with a greeting, followed by music or advertisements and periodic comfort announcements in audio or video format.
* Monitoring and Recording: View Call Recording DetailsPre-integrated, third-party vendor solutions for real-time monitoring and recording of agent calls.
Improve Customer Service:
Ensure all incoming calls are serviced efficiently under any network condition and at any time.
Create business VoIP call center:
Establish call centers anywhere in the world, just with a broadband connection.
Follow-the-Sun Customer Care:
Offer 24x7x365 ubiquitous services with a single number for distributed call center locations.
Manage Calls Effectively:
Choose from a range of call distribution policies, including skills-based call distribution. Minimize Costs: Provide the option for agents to work remotely with access to all call features. Voice mail Transfer: Transfer calls directly to voice mail.
Tell Us About Your Needs - Get started with AVAD today. Feel free to call us toll-free at (800) 733-4136 or you can complete a short Call Center Quote Request Form.
AVAD’s business VoIP phone system is a complete solution that includes VoIP, call centers solution, automated dialing, IVR/ACD, recording, reporting, and multi-media capabilities and Call Blending.
AVAD Technologies is an ideal solution for business VoIP services that is seeking an affordable call center for small business. AVAD simplifies Call Centers for small businesses by assigning a call center consultant to your company who will assist you throughout the installation and ongoing management of your call center. Your business can create a complex contact center software solutions or a simply solution; it all depends on your specific needs.
For more information, visit: http://www.avadtechnologies.com/small-business-hosted-call-center/
|
| Related Tags: Business VoIP Phone Service, Call center agent software, contact center software, call center for small business, business VoIP services, business VoIP phone system, business VoIP, Call Center, business VoIP solutions, Contact center solutions |
Disclaimer
If you have any questions regarding information in this press release, please contact the person listed in the Contact / Company information box of this page. Please do not attempt to contact Market Press Release. We will be unable to assist you with any information regarding this release. Market Press Release disclaims any content contained in this press release.
|
Business
![[Valid RSS]](images/valid-rss-rogers.png "Validate my RSS feed")
